Our Mission

At Aetna Fire Alarm Service Co., Inc., we pledge to provide distinctive quality and unparalleled customer service as we strive to gain the respect and trust of our customers. 


Our goal at Aetna Fire Alarm Service Co., Inc. is simple – extraordinary customer service as we meet our customer’s needs in the fire alarm service industry. We accomplish this by providing quality service.

Our goals are accomplished by the commitment of every employee.

Our values and beliefs require that we:

  •  Treat each employee with respect and listen to their input on how to continually improve our service goals.
  •  Treat each employee fairly. Aetna Fire Alarm Service Co., Inc. does not tolerate discrimination of any kind and encourages all supervisors to involve employees in problem solving creativity. When problems arise, the facts are analyzed to determine ways to avoid similar problems in the future.
  •  Provide the most effective and efficient corrective action
    in resolving customer service  issues to ensure our customers’ satisfaction.
  •  Have an open door policy which encourages interaction, discussions and the exchange of ideas to improve the work environment, and increase our productivity.
  •  Deliver competitive, outstanding service to our customers and, where required, partner our customers with vendors who share our vision.